Leasing Options is giving customers a more complete vehicle handover through its partnership with vGroup International, ensuring all direct vehicles arrive with the correct Leasing Options branded mats.
Previously, mat provision depended on whether the manufacturer included them. This could leave customers taking delivery of a new vehicle without mats, creating frustration at an important moment in their customer journey.
The partnership removes that uncertainty. Mat supply now integrates with Leasing Options’ existing order process, without adding work for its teams.
We’ve now removed that uncertainty entirely. All Leasing Options direct vehicles are supplied with the correct mats, regardless of whether they are included by the manufacturer.
Since introducing vGroup, Leasing Options reports a significant reduction in emails and phone calls about missing mats. Its team has moved from resolving the issue after delivery to preventing it, helping customers enjoy a more consistent handover experience.
Correctly fitted mats also help protect the vehicle interior from day one. Leasing Options branding remains visible throughout the lease, extending the brand’s presence beyond delivery.
For Leasing Options, the handover is often its only physical touchpoint with customers. Getting these details right helps make that moment feel complete and professional.
Our job is to make the handover easier for our partners and better for their customers. With Leasing Options, that means supplying the right branded mats through a process their team already uses. It helps protect the vehicle from day one and keeps their brand present throughout the lease.
Working with vGroup has helped Leasing Options remove a key friction point from our delivery process, enabling us to provide a more consistent, high-quality vehicle handover experience for our customers.
